Frequently Asked Questions
Everything you need to know about bringing Orb into your home.
What is the typical shipping timeframe for furniture items?
Standard shipping for small decor takes 3-5 business days, while larger furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery partners.
Do you offer a warranty on your products?
Yes, all Orb furniture comes with a comprehensive 2-year limited warranty covering structural defects and craftsmanship to ensure your home remains beautiful for years to come.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled to qualify for a full refund, excluding shipping costs.
Are your materials sustainably sourced?
At Orb, we prioritize the planet. 85% of our wood products are FSC-certified, and we use recycled textiles and low-VOC finishes across our entire seating collection.
Can I request fabric swatches before purchasing a sofa?
Absolutely. You can order up to five fabric swatches for free through our 'Swatch Program' link to ensure the color and texture perfectly match your space.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking link. For large furniture deliveries, our logistics partner will call you 24 hours in advance to schedule a delivery window.